{"id":19,"date":"2026-05-07T12:10:11","date_gmt":"2026-05-07T06:40:11","guid":{"rendered":"https:\/\/priyalarts.com\/?page_id=19"},"modified":"2026-05-07T12:10:11","modified_gmt":"2026-05-07T06:40:11","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/priyalarts.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 07-05-2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping with <strong>Priyal arts<\/strong>. We value our customers and strive to provide premium-quality silver and brass products. Please read our Return &amp; Refund Policy carefully before making a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Replacement Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only offer <strong>product replacement<\/strong> for items that are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged during delivery<\/li>\n\n\n\n<li>Defective or broken upon arrival<\/li>\n\n\n\n<li>Incorrect product received<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must report the issue within <strong>48 hours of delivery<\/strong> by sharing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Clear photos\/videos of the product and packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once verified, we will arrange a replacement for the same product.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. No Return &amp; No Refund After Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do <strong>not provide refunds<\/strong> once the product has been delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products cannot be returned or refunded for reasons such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind<\/li>\n\n\n\n<li>Personal preference<\/li>\n\n\n\n<li>Minor color\/design variation due to handcrafted nature<\/li>\n\n\n\n<li>Incorrect ordering by customer<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Only replacement requests for damaged or incorrect items will be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Order Cancellation Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may cancel their order <strong>before the product is shipped<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed after deducting applicable <strong>payment gateway charges, transaction fees, or processing fees<\/strong>.<\/li>\n\n\n\n<li>The remaining balance will be refunded to the original payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once the order has been shipped, cancellation requests will not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Refund Processing Time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Approved cancellation refunds are usually processed within <strong>5\u201310 business days<\/strong>, depending on the payment provider and bank processing times.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Non-Replaceable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Replacement requests will not be accepted if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has been used or damaged after delivery<\/li>\n\n\n\n<li>The request is made after the allowed reporting period<\/li>\n\n\n\n<li>The product is damaged due to mishandling by the customer<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Contact for Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For replacement or cancellation requests, contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> info@priyalarts.com<br><strong>Phone:<\/strong> +91 70149 51836<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Effective Date: 07-05-2026 Thank you for shopping with Priyal arts. We value our customers and strive to provide premium-quality silver and brass products. Please read our Return &amp; Refund Policy carefully before making a purchase. 1. Replacement Policy We only offer product replacement for items that are: Customers must report the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":1,"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":1000177,"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions\/1000177"}],"wp:attachment":[{"href":"https:\/\/priyalarts.com\/index.php\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}