Return & Refund Policy

Effective Date: 07-05-2026

Thank you for shopping with Priyal arts. We value our customers and strive to provide premium-quality silver and brass products. Please read our Return & Refund Policy carefully before making a purchase.

1. Replacement Policy

We only offer product replacement for items that are:

• Damaged during delivery
• Defective or broken upon arrival
• Incorrect product received

Customers must report the issue within 48 hours of delivery by sharing:

• Order number
• Clear photos/videos of the product and packaging

Once verified, we will arrange a replacement for the same product.

2. No Return & No Refund After Delivery

We do not provide refunds once the product has been delivered.

Products cannot be returned or refunded for reasons such as:

• Change of mind
• Personal preference
• Minor color/design variation due to handcrafted nature
• Incorrect ordering by customer

Only replacement requests for damaged or incorrect items will be accepted.

3. Order Cancellation Policy

Customers may cancel their order before the product is shipped.

In such cases:

• Refunds will be processed after deducting applicable payment gateway charges, transaction fees, or processing fees.
• The remaining balance will be refunded to the original payment method.

Once the order has been shipped, cancellation requests will not be accepted.

4. Refund Processing Time

Approved cancellation refunds are usually processed within 5–10 business days, depending on the payment provider and bank processing times.

5. Non-Replaceable Items

Replacement requests will not be accepted if:

• The product has been used or damaged after delivery
• The request is made after the allowed reporting period
• The product is damaged due to mishandling by the customer

6. Contact for Support

For replacement or cancellation requests, contact us:

Email: info@priyalarts.com
Phone: +91 70149 51836